Pre-order terms

This translation is provided for your convenience. In the event of any discrepancy, the Spanish version shall prevail.

Last updated: 14 October 2026

1. What pre-order means

Some of our products are sold on pre-order: you buy them today, before they reach our warehouse in Spain, and we send them to you as soon as they're here. Each product page states whether it's on pre-order. Payment is taken when you place your order.

2. Pre-order price

The price of each product is shown on its page. If a product has a special pre-order price, you'll also see there how long it lasts and what the price will be afterwards. All prices include VAT. Delivery costs are explained in our delivery policy.

3. Shipping dates

The estimated shipping date for each product (and each colour, where applicable) is shown on its page, next to the buy button, and in your order confirmation email.

Timescales are estimates and may vary. When your order ships, we'll email you the tracking number. If your order contains more than one product, they may be sent separately at no extra cost.

4. If there's a delay

If we can't ship your order on the stated date, we'll email you with the new date and you can choose to wait or receive a full refund within a maximum of 14 days.

5. Cancelling before shipping

You can cancel your order before it ships by writing to hola@fretacare.com. We'll refund the full amount within a maximum of 14 days, to the same payment method.

6. Returns: 30 days to decide

You have 30 days from receiving your order to return it, and we cover the return postage. For hygiene reasons, products used in contact with the skin must come back unused and, where applicable, with the seal intact, unless you notice a reaction during the sensitivity test or the product is faulty. We'll refund you within a maximum of 14 days of receiving the product. More details in our returns policy.

7. Warranty

All our products come with a 3-year warranty from delivery. If something goes wrong, we'll repair or replace it.

8. Your price, protected

If you buy a product on pre-order and, within 12 months of your purchase, we sell it for less on fretacare.com, we'll refund the difference.

  • Applies to purchases made at the pre-order price on fretacare.com.
  • For 12 months from the date of your purchase.
  • Compared with the selling price of the same product on fretacare.com, excluding personal discount codes, goodwill compensation and bundles with other products.
  • To claim, write to us at hola@fretacare.com with your order number. We'll refund the difference to the same payment method within a maximum of 14 days.

9. Payment

We accept cards, Apple Pay, Google Pay, Shop Pay and Klarna. If you pay with Klarna, its terms also apply.

10. Who we are

The seller's details are in the legal notice. For any questions: hola@fretacare.com · WhatsApp +34 603 08 91 70.

These terms complement our terms of service, delivery policy and returns policy.