Shipping policy
This translation is provided for your convenience. In the event of any discrepancy, the Spanish version shall prevail.
Last updated: October 2026
Where we deliver
For now we deliver to mainland Spain and the Balearic Islands. We'll soon be reaching more countries in the European Union. We don't yet deliver to the Canary Islands, Ceuta or Melilla.
Options and prices
On orders of €99 or more, standard delivery is free. On orders under €99, you can choose between standard and express.
| Delivery | Time from dispatch | Orders under €99 | Orders of €99 or more |
|---|---|---|---|
| Standard | 2–4 working days | €4.95 | Free |
| Express | 24–48 working hours | €7.95 | — |
When your order ships
- In stock: within 24–72 working hours.
- Pre-order: the product page shows the expected date the stock will arrive at our warehouse in Spain. Your order ships within 24–72 working hours of its arrival. Payment is taken when you place your order and you can cancel for a full refund at any time before shipping. If the arrival is delayed, we'll email you with the new date and you can choose to wait or cancel. Timescales are estimates and may vary.
- Orders with several products: if your order contains more than one product, they may be sent separately.
Tracking
When your order ships, we'll email you the tracking number.
If your parcel arrives damaged
Write to us as soon as possible at hola@fretacare.com with photos of the parcel and the product, and we'll sort it out.
Contact
hola@fretacare.com · WhatsApp +34 603 08 91 70
