Terms of service

This translation is provided for your convenience. In the event of any discrepancy, the Spanish version shall prevail.

Last updated: October 2026

1. Who we are

This shop is run by Leandro Darian Vitale Tasso (FRETA), NIE Y8968170R, Calle Gaviota 32, 29651 Mijas (Málaga), España. Contact: hola@fretacare.com · WhatsApp +34 603 08 91 70.

2. Scope

These terms govern purchases on fretacare.com. We sell to consumers aged 18 and over, for personal use and not for resale. We deliver to the countries and areas listed in our Delivery Policy; for now, mainland Spain and the Balearic Islands. We do not deliver to the Canary Islands, Ceuta or Melilla.

3. Products

Our products are for cosmetic and wellbeing use. They are not medical devices and are no substitute for consulting a professional. Before using them, read the manual, follow the warnings and carry out the sensitivity test indicated. Images are for guidance only; the product may vary slightly in colour or finish.

4. Prices and errors

Prices are in euros and include VAT. Delivery charges are shown before you pay. The applicable price is the one shown when you place your order. If, due to an obvious technical or typographical error, a product were shown at a clearly incorrect price, we'll let you know and you can confirm the purchase at the correct price or cancel it for a full refund.

5. How to buy

Choose your product, add it to your basket and complete payment. We'll send you an order confirmation email: that email forms the contract. If you want to change the address or cancel, write to us as soon as possible: we'll do it as long as the order hasn't shipped.

6. Payment

We accept cards, Apple Pay, Google Pay, Shop Pay and Klarna. Payment is taken at the time of purchase. If you pay with Klarna, its terms also apply.

7. Discount codes

Only one code can be used per order, and codes cannot be combined with other promotions unless stated. Each code has the conditions and validity stated when it is issued. Codes cannot be exchanged for cash.

8. Pre-order

Products marked "Pre-order" are sold before the stock reaches our warehouse in Spain. The product page shows the expected date the stock will arrive; your order ships within 24–72 working hours of its arrival. Payment is taken when you place your order. You can cancel at any time before shipping for a full refund. If the stock is delayed, we'll email you with the new date and you can choose to wait or cancel for a full refund.

9. Shipping and delivery

We ship with trusted carriers. On orders of €99 or more, standard delivery (2–4 working days) is free. On orders under €99, you can choose between standard (€4.95) and express (24–48 working hours, €7.95). In-stock orders ship within 24–72 working hours and, once your order ships, we'll send you the tracking number. Except for pre-orders, where the date shown on the product page applies, delivery will take place within a maximum of 30 calendar days of purchase. The product remains our responsibility until you receive it. If your parcel arrives damaged, please let us know as soon as possible, with photos, so we can claim from the carrier; this does not limit your warranty rights.

10. Right of withdrawal and returns

By law you have 14 calendar days from receiving your order to withdraw from the purchase without giving a reason; at FRETA we extend this to 30 days and, for purchases made between 1 November and 31 December, until the following 31 January. To exercise it, write to us at hola@fretacare.com, do it from your account or use the form at the end. Return postage is free: we'll send you the label.

For hygiene reasons, the mask can only be returned unused and with the hygiene seal intact (Article 103(e) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users). As an exception, if you notice a skin reaction when doing the sensitivity test described in the manual, you can return it even if the seal has been broken, for a full refund.

Refunds:

• If you withdraw within the first 14 days, we refund the amount paid, including the original delivery charge. If you chose a more expensive delivery option than standard, we refund the cost of standard delivery.
• If you withdraw between day 15 and the end of the extended period, we refund the price of the product, but not any delivery charges you paid.
• Refunds are made to the same payment method within a maximum of 14 days of you telling us your decision. We may wait until we receive the product, or proof that you have sent it, before doing so.

The full conditions are set out in our Returns Policy. If we detect abusive and repeated use of returns, we may decline further orders from that person, without prejudice to their legal rights.

11. Warranty

All our products carry the 3-year legal guarantee from delivery. If the product is faulty, we'll offer to repair or replace it at no cost and, if that isn't possible, a price reduction or a refund. Send us a photo or video of the problem and we'll tell you what to do next. The warranty does not cover damage caused by use contrary to the manual, knocks, drops or tampering.

12. Liability and force majeure

We are not liable for damage resulting from use of the product contrary to its instructions or warnings. Nor are we liable for delays caused by circumstances beyond our control (strikes, weather events, serious carrier incidents or similar); in that case we'll let you know and you can cancel for a full refund. Nothing above limits the rights the law grants you as a consumer.

13. Customer service and complaints

For any query or complaint, write to us at hola@fretacare.com or on WhatsApp. We'll reply within a maximum of 24 working hours and resolve your complaint as soon as possible and, in any case, within one month. Official complaint forms of the Junta de Andalucía are available to you.

14. Applicable law

These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence shall have jurisdiction.

Withdrawal form

(Only complete and return this form if you wish to withdraw from the contract.)

To: Leandro Darian Vitale Tasso (FRETA), Calle Gaviota 32, 29651 Mijas (Málaga), España · hola@fretacare.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order no.: ______ · Product: ______
• Ordered on / received on: ______
• Name: ______
• Address: ______
• Signature (only if sent on paper): ______
• Date: ______